Welcome to the Ronexo Jackets FAQ page. Here are answers to some common questions about our products, services, and policies. If you have a question that isn’t addressed here, please feel free to contact our customer service team for assistance.
Orders and Shipping
Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order on our website or through the carrier’s website.
Q: How long will it take to receive my order?
A: Delivery times vary depending on the shipping method selected:
- Standard Shipping: Typically 8-15 business days.
- Expedited Shipping: 4-7 business days.
- International Shipping: Shipping times vary by destination.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping costs and delivery times will be provided at checkout based on your location.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase for a refund or store credit, provided the item is unused and in its original packaging. Customized or personalized items may not be eligible for return unless defective.
Q: How do I initiate a return or exchange?
A: Please contact our customer service team at support@ronexojackets.com or Live chat with us to initiate a return or exchange. We will provide you with instructions on how to proceed.
Product Information
Q: What materials are your jackets made from?
A: Our jackets are made from high-quality materials such as leather, nylon, polyester, and other durable fabrics. Each product listing includes detailed information about materials and care instructions.
Q: Do you offer custom sizing or customization options?
A: At this time, we do not offer custom sizing or customization options for our jackets. Please refer to our size guide to choose the best fit for you.
Warranty
Q: What is your warranty policy?
A: We offer a 1 year warranty on all products against defects in materials and workmanship under normal use. Please see our Warranty Information page for more details.
Contact Us
Q: How can I contact customer support?
A: You can reach our customer service team via email at support@ronexojackets.com or Live chat with us. We also offer live chat support during business hours on our website.
Business Inquiries
Q: Do you accept wholesale orders or partnerships?
A: Yes, we welcome wholesale inquiries and partnerships. Please contact us at support@ronexojackets.com for more information.
We hope these FAQs have addressed your questions. If you need further assistance, don’t hesitate to reach out to us. Your satisfaction is our priority at Ronexo Jackets!