Welcome to Ronexo Jackets’ Refund Policy. We strive to ensure your satisfaction with every purchase you make from us. Please read this policy carefully to understand your rights and obligations regarding refunds.
Eligibility for Refunds
- 30-Day Return Window: You may return eligible items within 30 days of the purchase date for a refund.
- Condition of Items: To be eligible for a refund, items must be unused, unworn, and in their original packaging with all tags attached.
- Non-Returnable Items: Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon receipt.
How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer service team at support@ronexojackets.com. Please provide your order number and reason for the return.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refund Process
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
- Refund Issuance: If your return is approved, we will initiate a refund to your original payment method within a reasonable time-frame. Please note that shipping fees are non-refundable.
Damaged or Defective Items
- Replacement or Refund: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a full refund, including shipping costs.
Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Ronexo Jackets
Email: support@ronexojackets.com
By making a purchase from Ronexo Jackets, you agree to abide by the terms of our Refund Policy. Thank you for choosing Ronexo Jackets for your outerwear needs.