Welcome to Ronexo Jackets’ Return and Exchange Policy. We are committed to ensuring your satisfaction with every purchase. Please review the following guidelines regarding returns and exchanges of our products.
Return Policy
- Eligibility: You may return eligible items within 30 days of the purchase date for a refund or store credit.
- Conditions: To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags attached.
- Non-Returnable Items: Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon receipt.
- Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Exchange Policy
- Eligibility: We offer exchanges for items that are unused, unworn, and in their original packaging within 30 days of the purchase date.
- Process: To initiate an exchange, please contact our customer service team at support@ronexojackets.com or call us at +1 (123) 456-7890. Provide your order number and details of the item you wish to exchange.
- Exchange Options: Exchanges are subject to product availability. If the desired item is out of stock, we may offer a refund or store credit instead.
How to Initiate a Return or Exchange
- Contact Us: Please contact our customer service team to initiate a return or exchange request. We will provide you with instructions on how to proceed.
- Return Shipping: For returns, carefully package the item and ship it to the address provided by our customer service team. Ensure to include your order number and contact information with the returned item.
Refund or Exchange Process
- Inspection: Upon receiving your returned item, we will inspect it to verify its eligibility for a refund or exchange.
- Refund Issuance: If your return is approved, we will initiate a refund to your original payment method or process the exchange promptly.
- Expedited Exchanges: If you need a replacement item quickly, we recommend placing a new order and returning the original item for a refund.
Contact Us
If you have any questions or concerns about our Return and Exchange Policy, please contact us at:
Ronexo Jackets
Email: support@ronexojackets.com
By making a purchase from Ronexo Jackets, you agree to adhere to the terms of our Return and Exchange Policy. Thank you for choosing Ronexo Jackets for your outerwear needs.