Welcome to Ronexo Jackets’ Warranty Information page. We stand behind the quality of our products and want you to be completely satisfied with your purchase. Here’s everything you need to know about our warranty coverage:

Warranty Coverage

  • Product Warranty: Ronexo Jackets offers a 1 year warranty on all products against defects in materials and workmanship under normal use.
  • Coverage Details: Our warranty covers defects such as stitching issues, faulty zippers, or material defects that arise from normal wear and tear.

Exclusions

  • Excluded from Warranty: The warranty does not cover damage caused by accidents, improper care, misuse, alteration, or any other conditions not arising from defects in materials or workmanship.
  • Normal Wear and Tear: Regular wear and tear, including natural fading of colors over time, is not covered under warranty.

Claiming Warranty

  • Process: To claim warranty service, please contact our customer service team at support@ronexojackets.com or Live Chat. Provide your order number, a description of the issue, and any relevant photos.
  • Evaluation: Our team will evaluate your claim and determine if the issue qualifies for warranty coverage.
  • Resolution: If your claim is approved, we will repair or replace the product, depending on the extent of the damage and available stock.

Terms and Conditions

  • Proof of Purchase: A valid proof of purchase is required to claim warranty service.
  • Customer Responsibility: Customers are responsible for shipping costs associated with returning the product for warranty evaluation.
  • Modification of Terms: Ronexo Jackets reserves the right to modify or discontinue warranty coverage at any time, but such changes will not affect claims submitted before the effective date of the modification.

Contact Us

If you have any questions or need further assistance regarding our warranty policy, please contact our customer service team at:

Thank you for choosing Ronexo Jackets. We are committed to providing high-quality products and exceptional customer service to ensure your satisfaction with every purchase.